FAQ

How do I download a tour?
Downloading a tour is simple. If you don't already have our app, you can find links to download it at https://travelstorys.com/download After you h...
Thu, 8 Aug, 2019 at 10:20 AM
How do I delete a tour from my phone?
Deleting a tour is simple. Follow the instructions below: Tap the three dots icon at the top right of your screen: Tap "Manage Downloads" F...
Wed, 7 Aug, 2019 at 2:26 PM
I can't hear any audio from my tour!
If you can't hear audio from your device while taking a tour, please try these troubleshooting steps: Make sure your iPhone's mute switch is ...
Thu, 3 Sep, 2020 at 9:46 AM
Why is my tour downloading slow?
The speed of your download depends on the reliability of your internet connection. We recommend downloading tours using Wi-Fi before you depart on your tour...
Thu, 8 Aug, 2019 at 11:48 AM
How do I view a transcript of what I am hearing?
To see pictures and a transcript of the story site you are listening to, please follow the instructions below: Find the site you wish to see more infor...
Thu, 8 Aug, 2019 at 2:14 PM
What mode of transportation should I use when I take a tour?
Each tour listing has an icon in the top right the corresponds to the method of transportation it was designed for. We offer walking, driving, biking, kayak...
Fri, 9 Aug, 2019 at 10:26 AM
Do I need cell phone service to take a tour?
No. Our patented technology allows users to enjoy the tour experience without any cell service or WiFi. Just download the app and tour ahead of time, and le...
Thu, 8 Aug, 2019 at 4:10 PM
How can I support the sponsor of my tour?
It's easy to support the sponsor of your tour. Just follow the instructions below: Open a tour you wish to learn more about it's tour sponsor...
Fri, 9 Aug, 2019 at 11:02 AM