1 48000342903 2019-08-07T10:45:04-06:00 48000504701 false FAQ 1 2019-08-07T10:45:04-06:00 1 1 2019-08-07T13:24:12-06:00 2 5 Downloading a tour is simple. If you don't already have our app, you can find links to download it at https://travelstorys.com/download After you have downloaded our app from the App Store of your choice, please follow the instructions below. First, you should find the tour you would like to download. You can search by tapping the little magnifying glass icon at the top right of your screen, or you can pick one of the tours closest to you! Once you have found the tour you would like to download, you can press the little blue download icon in the bottom right of the tour listing.  Once the tour is done downloading, the tour is ready for you to play! Just tap the green play button! Tour taking a long time to download? Try to find better cell service or connect to faster Wi-Fi service. <p>Downloading a tour is simple. If you don't already have our app, you can find links to download it at <a href="https://travelstorys.com/download" rel="noreferrer">https://travelstorys.com/download</a></p><p><br></p><p>After you have downloaded our app from the App Store of your choice, please follow the instructions below.</p><p><br></p><ol><li>First, you should find the tour you would like to download. You can search by tapping the little magnifying glass icon at the top right of your screen, or you can pick one of the tours closest to you!<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003377900/original/UqUQFY7Nn_v7415IZjOLOTDTs2McPWoEnw.jpeg?1565205583" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003377900/original/UqUQFY7Nn_v7415IZjOLOTDTs2McPWoEnw.jpeg?1565205583" data-fileid="48003377900" data-uniquekey="1565204961153" style="width: 358px;"></li><li>Once you have found the tour you would like to download, you can press the little blue download icon in the bottom right of the tour listing. <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003378074/original/_Wj8Jojxv-o38XIrqMxq_7oO3uVFut4NTg.jpeg?1565205713" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003378074/original/_Wj8Jojxv-o38XIrqMxq_7oO3uVFut4NTg.jpeg?1565205713" data-fileid="48003378074" data-uniquekey="1565204961153" style="width: 166px;"></li><li>Once the tour is done downloading, the tour is ready for you to play! Just tap the green play button!<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003378217/original/bOR-HWZESg5vRKg_KNB9fQ4B0EaA4rRt2w.jpeg?1565205841" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003378217/original/bOR-HWZESg5vRKg_KNB9fQ4B0EaA4rRt2w.jpeg?1565205841" data-fileid="48003378217" data-uniquekey="1565204961153" style="width: 341px;"></li></ol><p><br></p><p><br></p><p>Tour taking a long time to download? Try to find better cell service or connect to faster Wi-Fi service.</p> 48000504701 196 48000720248 2019-08-08T10:20:21-06:00 48007921636 1 2 2 5 How do I download a tour? 2019-08-07T13:24:12-06:00 48007921636 1 2019-08-07T14:26:31-06:00 0 1 Deleting a tour is simple. Follow the instructions below: Tap the three dots icon at the top right of your screen: Tap "Manage Downloads" Find the tour you wish to delete and swipe left on it to reveal the delete button. Tap the delete button and the tour will be removed from your phone. <p>Deleting a tour is simple. Follow the instructions below:</p><p><br></p><ol><li>Tap the three dots icon at the top right of your screen:<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003383014/original/EszSeqE0Kll4CPwS2uW7Hh1FM3kdp4loag.jpeg?1565209330" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003383014/original/EszSeqE0Kll4CPwS2uW7Hh1FM3kdp4loag.jpeg?1565209330" data-fileid="48003383014" data-uniquekey="1565209236272" style="width: 466px;"></li><li>Tap "Manage Downloads"<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003383185/original/ehk6nOCtXn1aAtVTsrQ4brUnD2OioIcDkw.png?1565209446" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003383185/original/ehk6nOCtXn1aAtVTsrQ4brUnD2OioIcDkw.png?1565209446" data-fileid="48003383185" data-uniquekey="1565209236272" style="width: 469px;"></li><li>Find the tour you wish to delete and swipe left on it to reveal the delete button.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003383284/original/d25gOMERBBEc8yg5rlSygyJdF625OdqZRA.png?1565209549" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003383284/original/d25gOMERBBEc8yg5rlSygyJdF625OdqZRA.png?1565209549" data-fileid="48003383284" data-uniquekey="1565209236272" style="width: 473px;"></li><li>Tap the delete button and the tour will be removed from your phone.</li></ol> 48000504701 52 48000720648 2019-08-07T14:26:57-06:00 48007921636 2 2 0 1 How do I delete a tour from my phone? 2019-08-07T14:26:31-06:00 48007921636 1 2019-08-07T15:59:14-06:00 3 2 If you can't hear audio from your device while taking a tour, please try these troubleshooting steps: Make sure your iPhone's mute switch is turn off.  It should look like this: Make sure you set your location preferences for TravelStorys to "Always Allow" You can check this by doing the following: 1. Open the settings app on your iPhone 2. Search for TravelStorys 3. Tap Location and make sure it's set to "Always". If using headphones, make sure your headphones are plugged in all the way and the volume is turned up. If you are using an Android phone, please make sure your device is not on silent or vibrate mode and the volume is turned all the way up! <p>If you can't hear audio from your device while taking a tour, please try these troubleshooting steps:</p><p><br></p><ul><li>Make sure your iPhone's mute switch is turn off. <ul><li>It should look like this:<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003388792/original/SLwtsGe4L2ThxzmRtNRsV23sLcS_DQBnrw.png?1565214965" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003388792/original/SLwtsGe4L2ThxzmRtNRsV23sLcS_DQBnrw.png?1565214965" data-fileid="48003388792" data-uniquekey="1565209739874" style="width: 147px;"></li></ul></li><li>Make sure you set your location preferences for TravelStorys to "Always Allow"<ul><li>You can check this by doing the following:<ul><li>1. Open the settings app on your iPhone</li><li>2. Search for TravelStorys</li><li>3. Tap Location and make sure it's set to "Always".</li></ul></li></ul></li><li>If using headphones, make sure your headphones are plugged in all the way and the volume is turned up.</li></ul><p>If you are using an Android phone, please make sure your device is not on silent or vibrate mode and the volume is turned all the way up!</p> 48000504701 62 48000721267 2020-09-03T09:46:28-06:00 48007921636 3 2 3 2 I can't hear any audio from my tour! 2019-08-07T15:59:14-06:00 48007921636 1 2019-08-08T11:48:15-06:00 0 1 The speed of your download depends on the reliability of your internet connection. We recommend downloading tours using Wi-Fi before you depart on your tour, to prevent any delay from enjoying your tour! <p>The speed of your download depends on the reliability of your internet connection. We recommend downloading tours using Wi-Fi before you depart on your tour, to prevent any delay from enjoying your tour!</p> 48000504701 40 48000731342 2019-08-08T11:48:15-06:00 48007921636 4 2 0 1 Why is my tour downloading slow? 2019-08-08T11:48:15-06:00 48007921636 1 2019-08-08T13:58:45-06:00 0 2 To see pictures and a transcript of the story site you are listening to, please follow the instructions below: Find the site you wish to see more information about. Tap the green geotag. Tap the green geotag, and then tap the blue arrow. The story site's information will now display. <p>To see pictures and a transcript of the story site you are listening to, please follow the instructions below:</p><p><br></p><ol><li>Find the site you wish to see more information about.</li><li>Tap the green geotag.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003477735/original/euP85eejEx-9pj7JiJHmB6j9rEBngcrAqg.jpeg?1565295176" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003477735/original/euP85eejEx-9pj7JiJHmB6j9rEBngcrAqg.jpeg?1565295176" data-fileid="48003477735" data-uniquekey="1565294411243" style="width: 273px;"></li><li>Tap the green geotag, and then tap the blue arrow.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003477762/original/7pYC_g3v9B1Xcq_G4i-XGZq1ktQ7jvKXCA.jpeg?1565295213" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003477762/original/7pYC_g3v9B1Xcq_G4i-XGZq1ktQ7jvKXCA.jpeg?1565295213" data-fileid="48003477762" data-uniquekey="1565294411243" style="width: 275px;"></li><li>The story site's information will now display.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003477789/original/Go6qW-IiOG-O9zeoPqEKhdfbzW4UgCPBew.jpeg?1565295257" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003477789/original/Go6qW-IiOG-O9zeoPqEKhdfbzW4UgCPBew.jpeg?1565295257" data-fileid="48003477789" data-uniquekey="1565294411243" style="width: 277px;"></li></ol> 48000504701 31 48000732357 2019-08-08T14:14:44-06:00 48007921636 5 2 0 2 How do I view a transcript of what I am hearing? 2019-08-08T13:58:45-06:00 48007921636 1 2019-08-08T14:38:17-06:00 0 0 Each tour listing has an icon in the top right the corresponds to the method of transportation it was designed for. We offer walking, driving, biking, kayak, and even chair lift tours! <p>Each tour listing has an icon in the top right the corresponds to the method of transportation it was designed for. We offer walking, driving, biking, kayak, and even chair lift tours!</p><p><br></p> 48000504701 30 48000732543 2019-08-09T10:26:05-06:00 48007921636 6 2 0 0 What mode of transportation should I use when I take a tour? 2019-08-08T14:38:17-06:00 48007921636 1 2019-08-08T16:10:07-06:00 1 2 No. Our patented technology allows users to enjoy the tour experience without any cell service or WiFi. Just download the app and tour ahead of time, and let our technology do the rest. <p>No. Our patented technology allows users to enjoy the tour experience without any cell service or WiFi. Just download the app and tour ahead of time, and let our technology do the rest.</p> 48000504701 66 48000733038 2019-08-08T16:10:07-06:00 48007921636 7 2 1 2 Do I need cell phone service to take a tour? 2019-08-08T16:10:07-06:00 48007921636 1 2019-08-09T11:02:12-06:00 0 1 It's easy to support the sponsor of your tour. Just follow the instructions below: Open a tour you wish to learn more about it's tour sponsor Tap the orange present icon at the top right of your screen. Tap the "Learn More" button to learn how to support the tour's sponsor. <p>It's easy to support the sponsor of your tour. Just follow the instructions below:</p><p><br></p><ol><li>Open a tour you wish to learn more about it's tour sponsor</li><li>Tap the orange present icon at the top right of your screen.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003573803/original/Wd8MRPK11sezsEqi1Hv60aoZgz1AgVQLog.jpeg?1565370076" class="fr-fic fr-dib fr-fil" style="width: 294px;" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003573803/original/Wd8MRPK11sezsEqi1Hv60aoZgz1AgVQLog.jpeg?1565370076" data-fileid="48003573803" data-uniquekey="1565367989642"></li><li>Tap the "Learn More" button to learn how to support the tour's sponsor.<img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003573857/original/aQ6hsT503fb-ph_DAE91eh3CZ0JzkkEVng.PNG?1565370112" class="fr-fic fr-dib fr-fil" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48003573857/original/aQ6hsT503fb-ph_DAE91eh3CZ0JzkkEVng.PNG?1565370112" data-fileid="48003573857" data-uniquekey="1565367989642" style="width: 291px;"></li></ol> 48000504701 29 48000742409 2019-08-09T11:02:12-06:00 48007921636 8 2 0 1 How can I support the sponsor of my tour? 2019-08-09T11:02:12-06:00 48007921636